Returns & shipping policy
Last updated: 1 September 2026
This policy explains how we deliver orders, when they can be returned or exchanged, and how refunds are paid. It applies to every order fulfilled by Ultrateb within Egypt and forms part of our terms and conditions.
1. Delivery
We deliver within the Arab Republic of Egypt.
We contact you to agree a delivery time after the order is confirmed. Large orders and specially sourced products may be delivered in instalments, each accounted for separately.
Please inspect the shipment on receipt. Report any shortage or visible damage on the day of delivery so we can replace it immediately.
2. Return window
Returns are accepted within 7 days of receipt.
The product must be unused and in its original, unopened packaging.
Returns require our prior approval: contact us first so we can issue a return authorisation and arrange collection.
3. How the return is collected
We collect the return from you. Once a return is approved we arrange collection from your address.
You pay no return shipping on eligible products, and you are never asked to arrange a courier yourself.
4. What cannot be returned
Sterile products whose packaging has been opened — a safety rule with no exceptions.
Products specially ordered or imported at your request.
Products that have been used, or whose original packaging is missing or was damaged after delivery.
5. Exchanges
We accept exchanges within the same return window (7 days of receipt) and on the same conditions: the product unused, in its original unopened packaging, with our prior approval.
We collect the item being exchanged and deliver the replacement. You pay no shipping either way.
If the replacement costs more, the difference is payable; if it costs less, the difference is refunded by the method described below.
6. Refunds
Once the return is received and inspected we refund within 10 business days.
Refunds are paid by the original payment method, or as credit on your account if you prefer.
If the return is our error — wrong, damaged or short-delivered goods — we bear every cost and make up the difference in full.
7. Cancellation
An order may be cancelled free of charge before it is prepared for shipping.
After shipping, cancellation follows the return conditions above.
8. How to request a return or exchange
Reach us by WhatsApp, email or phone from the Contact page, quoting your order number, the product and the reason.
We reply with a return authorisation and a collection time.